Effective Date: 28 March 2026
At Éminence Luxury Fashion, we are committed to providing authentic luxury products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our return policy below.
You may request a return within 14 days of receiving your order.
To exercise your right to return, you must contact us within 14 days of the delivery date. Returns requested after this period may not be accepted unless required by applicable law.
To be eligible for a return, your item must:
Be in the same condition as received
Be unworn, unused, and free from signs of wear
Have all original tags attached
Be returned in its original packaging
Include all accessories supplied with the item, including dust bags, authenticity cards, protective packaging, and original boxes where applicable
Include proof of purchase (receipt or order confirmation)
All returned items are carefully inspected upon arrival. We reserve the right to refuse returns that do not meet these conditions.
To request a return, please contact us at:
Email: hello@emnoir.com
Please include:
Your order number
The item(s) you wish to return
The reason for the return (optional but appreciated)
Returns must be approved before being sent.
Once your request has been approved, we will provide detailed return instructions and the correct return address.
Please do not send your item back without prior authorization, as unauthorized returns cannot be accepted.
Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.
We strongly recommend using a fully tracked and insured courier service, as we cannot be responsible for returns that are lost or damaged during transit.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@emnoir.com.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photographs of:
the item
the original packaging
the shipping label
any visible damage
We will assess the claim and work to resolve the matter as quickly as possible.
The following items are generally not eligible for return:
Personalized or custom-made products
Hygiene-sensitive products where the protective seal has been removed
Perishable goods
Hazardous materials
Gift cards
Sale or clearance items, unless required by applicable law
If you are unsure whether your item qualifies for return, please contact us before initiating a return.
Our Pre-Owned and Preloved collections consist of carefully authenticated luxury items that are individually photographed and accurately described.
Due to the unique nature of these products, they are subject to special return conditions.
Where permitted by applicable law, Pre-Owned and Preloved items are not eligible for returns or refunds.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country.
We encourage customers to carefully review all photographs, descriptions, measurements, and condition reports before placing an order.
We do not offer direct exchanges.
If you would like a different item, please:
Request a return for your original purchase (where eligible); and
Place a new order separately.
This is the fastest way to receive your replacement item.
If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.
Returned items must satisfy the eligibility requirements outlined in this policy unless mandatory law provides otherwise.
For international orders:
Customers are responsible for return shipping costs unless otherwise required by law.
Customs duties, import taxes, and brokerage fees are non-refundable.
Éminence Luxury Fashion is not responsible for delays caused by customs authorities.
Returned items must meet all return eligibility requirements.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned because:
the delivery address was incorrect,
delivery was refused,
the shipment was unclaimed, or
the courier was unable to complete delivery due to customer-related reasons,
any shipping, handling, return, customs, or administrative costs incurred may be deducted from the refund where permitted by applicable law.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
Your refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
Please note:
Original shipping charges are non-refundable unless required by applicable law.
Customs duties and import taxes are non-refundable.
Refunds may be reduced if the returned item does not meet the conditions outlined in this policy, where permitted by law.
If more than 15 business days have passed since your refund was approved, please contact us at hello@emnoir.com.
Éminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered company number: 17106771.
Registered office: 128, City Road, London, EC1V 2NX, United Kingdom.
Contact Number: + 44 (0) 333 050 8599
Customer service: hello@emnoir.com
We aim to respond within 8 business hours.
