Effective Date: 17 July 2026
ORDER PROCESSING
Orders are processed and dispatched the same or next business day (Monday to Friday, excluding UK public holidays). Orders placed on weekends or public holidays are processed on the next business day.
SHIPPING COSTS
We offer free shipping on all orders, to all destinations we serve. No minimum order value applies.
DELIVERY TIMEFRAMES
Orders are delivered within 2-7 business days of dispatch via FedEx, UPS, or DHL Express. This timeframe applies to all destinations we serve. Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, or peak periods.
ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow your delivery.
INTERNATIONAL ORDERS, DUTIES & TAXES
International orders may be subject to import duties, taxes, or customs fees levied by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the order total. Customs processing may add to delivery times.
DELIVERY ISSUES
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at hello@emnoir.com within 48 hours of delivery so we can resolve the issue promptly. If your order has not arrived within the estimated timeframe, contact us and we will investigate with the carrier.
RETURNS & CANCELLATIONS
For information on returns, refunds, and your statutory cancellation rights, please see our Refund Policy at https://emnoir.com/policies/refund-policy
CONTACT
Emnoir and Eminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered company number: 17106771.
Registered office: 128, City Road, London, EC1V 2NX, United Kingdom.
Contact Number: + 44 (0) 333 050 8599
Customer service: hello@emnoir.com
We aim to respond within 8 business hours.
