Frequently asked questions
Are all products authentic?
Yes. Every item sold by Éminence Luxury Fashion is 100% authentic. We source our products from trusted suppliers and authorized partners to ensure the highest standards of quality and authenticity.
Are your items brand new?
Most of our products are brand new and include their original packaging where available. Any product condition or packaging details will always be clearly stated on the product page.
Do you ship internationally?
Yes. We offer worldwide shipping so customers can enjoy luxury fashion wherever they are. Shipping costs and delivery times are calculated during checkout.
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most international orders arrive within 2–7 business days - delivery with FedEx, UPS, or DHL Express.
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available at checkout. All transactions are encrypted and securely processed.
Can I return my order?
Yes. If you're not completely satisfied with your purchase, you may return eligible items within the return period, provided they are unused, in their original condition, and include all original packaging. Please refer to our Returns Policy for full details.
Note: All pre-owned / preloved products are final sale and cannot be returned or exchanged.
How can I contact customer support?
You can reach our team through the Contact page or by email. We're happy to assist with product questions, sizing advice, order updates, or anything else you need.
How do I know if an item is in stock?
Our inventory is updated regularly. If an item is available for purchase, it is currently in stock. If a product is sold out, you can check back later as new arrivals are added frequently.
Still Have Questions?
If you didn’t find the answer you’re looking for, feel free to contact us — our team will be happy to assist you.