Éminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered Company Number: 17106771
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: +44 (0) 333 050 8599
Customer Service: hello@emnoir.com
We aim to respond to customer enquiries within 8 business hours.
These Terms & Conditions govern your use of our website and purchases made through Éminence Luxury Fashion.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these Terms, you should not use our website.
Nothing in these Terms affects your statutory rights as a consumer.
You must be at least 18 years old to place an order through our website.
If you are under 18, you may only use the website with the involvement and permission of a parent or legal guardian.
We offer luxury fashion products sourced through a network of trusted suppliers, boutiques, distributors, and other partners.
All products are subject to availability.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and other information displayed on our website are accurate.
We reserve the right to modify, withdraw, or discontinue products where reasonably necessary.
Product prices may be displayed in different currencies depending on your location or selected market.
The final price applicable to your order will be displayed during checkout before you complete your purchase.
We take reasonable care to ensure prices are accurate. If we discover an obvious pricing or technical error affecting your order, we may contact you to provide the correct information and, where appropriate, give you the opportunity to proceed at the correct price or cancel the order.
When you place an order, you are making an offer to purchase the selected products.
Receipt of an order confirmation does not necessarily mean that your order has been accepted.
A binding contract is formed when we accept your order and confirm that it has been processed or dispatched, depending on the circumstances.
We may refuse or cancel an order where reasonably necessary, including where:
A product is unavailable
Payment cannot be authorised
We reasonably suspect fraud or unauthorised activity
There is an obvious pricing or product information error
We are unable to fulfil the order
Applicable laws or regulations prevent us from completing the transaction
If we cancel an order after payment has been taken, we will issue the appropriate refund.
Payments are processed through secure third-party payment providers.
We do not generally store complete payment card information directly on our systems.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Available shipping options and estimated delivery times are provided during the ordering process or within our Shipping Policy.
Delivery times are estimates unless expressly stated otherwise.
Circumstances outside our reasonable control, including customs processing, courier disruptions, adverse weather, or international logistics issues, may affect delivery.
Nothing in this section limits any rights you may have under applicable consumer law regarding delayed or failed delivery.
International customers may be responsible for customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country unless expressly stated otherwise during checkout.
Customers are responsible for ensuring that products ordered can lawfully be imported into their destination country.
Returns, cancellations, and refunds are governed by our Returns & Refund Policy.
Nothing in our Returns & Refund Policy or these Terms & Conditions excludes or limits any mandatory statutory rights available to consumers.
Unless otherwise stated, website content owned by Eminence Luxury Products Ltd, including original text, graphics, website design elements, logos, and other original materials, is protected by applicable intellectual property laws.
Third-party trademarks, brand names, product images, logos, and other intellectual property remain the property of their respective owners.
You may not reproduce, distribute, modify, or commercially exploit our protected website content without prior written permission, except where permitted by law.
You must not:
Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Introduce viruses, malware, or other harmful technologies
Interfere with the operation or security of the website
Use automated systems to misuse or disrupt our services
Engage in fraudulent transactions
Violate applicable laws or third-party rights
We reserve the right to restrict access where we reasonably believe these Terms have been violated.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or other liability that cannot legally be excluded.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.
If you are purchasing as a consumer, nothing in these Terms limits your mandatory statutory rights.
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend, restrict, update, or modify the website for maintenance, security, technical, or operational reasons.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, privacy practices, or operation of third-party websites.
Accessing third-party websites is at your own discretion and subject to their applicable terms and policies.
We may update these Terms & Conditions periodically to reflect changes to our business, services, legal obligations, or website.
Any updated Terms will be published on this page.
Changes will apply from the effective date of the updated Terms and will not retrospectively alter contractual rights relating to orders already placed unless required by law.
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that may apply to you based on your country of residence.
Nothing in these Terms removes any rights you may have to bring proceedings in another jurisdiction where applicable consumer law provides such rights.
If you have questions regarding these Terms & Conditions, please contact us:
Éminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered Company Number: 17106771
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: +44 (0) 333 050 8599
Customer Service: hello@emnoir.com
We aim to respond to customer enquiries within 8 business hours.
If you have a complaint or dispute regarding an order, please contact us first so that we have an opportunity to resolve the matter.
Nothing in this section prevents you from exercising any statutory right to seek alternative dispute resolution or bring proceedings before an appropriate court or authority where applicable.
If you believe there is a problem with an order or payment, please contact us so we can investigate and attempt to resolve the issue.
We reserve the right to contest chargebacks that we reasonably believe are fraudulent, abusive, inaccurate, or inconsistent with transaction records.
We may restrict future orders where there is reasonable evidence of fraudulent or abusive activity.
Nothing in this section limits your legitimate rights to dispute an unauthorised or incorrect payment.
Some products may be sourced or fulfilled through our network of international suppliers and logistics partners.
As a result, fulfilment locations and delivery routes may vary between products and orders.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, customs processing, international logistics disruptions, or supplier-related issues.
Nothing in this section limits any mandatory consumer rights relating to delivery or fulfilment.
We make reasonable efforts to display product photographs, colours, dimensions, descriptions, and other details accurately.
However, colours may appear slightly different depending on your device, screen settings, lighting, or photography.
Packaging may also vary where manufacturers or suppliers update their presentation.
Material discrepancies, incorrect products, damage, or faults will be handled in accordance with our Returns & Refund Policy and applicable consumer law.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include natural disasters, severe weather, industrial disputes, transport disruptions, customs delays, governmental actions, telecommunications failures, widespread service interruptions, or significant supply-chain disruptions.
Where such circumstances affect an order, we will take reasonable steps to minimise their impact and communicate with you where appropriate.
If you create an account on our website, you are responsible for keeping your login credentials confidential.
Please notify us promptly if you believe your account has been accessed or used without authorisation.
We may suspend or restrict an account where reasonably necessary to protect you, our business, or other customers from suspected unauthorised or fraudulent activity.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
These Terms & Conditions, together with the policies and information expressly incorporated into them, form the agreement between you and Eminence Luxury Products Ltd regarding purchases made through Éminence Luxury Fashion.
Nothing in this provision excludes liability for fraud or affects any rights that cannot lawfully be excluded.
