FAQ

Frequently asked questions

Yes. Every item sold by Éminence Luxury Fashion is 100% authentic. We source our products from trusted suppliers and authorized partners to ensure the highest standards of quality and authenticity.

Each product is carefully inspected for its craftsmanship, materials, branding details and overall quality. We are committed to offering genuine luxury products and maintaining high standards of transparency.

Most products are brand new unless otherwise stated. The condition of each item is clearly indicated on the product page. Some pieces are specifically listed as Pre-Owned, or Pre-Owned.

Selected pieces may be listed as pre-owned, display items, or having minor defects. These details are clearly disclosed in the product description so you can make an informed decision before purchasing.

Orders are dispatched from our network of trusted fulfillment and distribution partners. The dispatch location may vary depending on the product and brand.

Yes. Éminence offers free worldwide shipping on eligible orders. Shipping information and estimated delivery times are provided at checkout.

Orders are typically processed within 1–2 business days. Delivery times vary depending on your destination and are estimated at checkout. The website currently advertises fast 2–7 business day delivery with FedEx, UPS or DHL Express.

Orders are shipped using trusted international carriers, including FedEx, UPS and DHL Express.

Depending on your destination country, customs duties, import taxes, or other local charges may apply. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Yes. Once your order has been dispatched, you will receive tracking information so you can follow its progress.

Delivery times may be affected by customs clearance, weather conditions or carrier delays.

Eligible purchases can be returned within 14 days. Items must be unworn, unused, and returned in their original condition with all tags, packaging, and accessories intact.

Certain items may be excluded from returns, including products specifically marked as non-returnable, items that have been worn or used, and products returned without their original tags, packaging, or accessories. Please review our full returns policy before purchasing.

Designer sizing can vary between brands and collections. Please refer to the size guide available on each product page for specific measurements and UK size conversions. If you are unsure about your size, our team can assist you before you purchase.

Éminence offers authentic luxury products at prices that can be significantly below their original retail price. This is possible through our sourcing model and access to selected designer inventory, allowing customers to discover luxury pieces at exceptional value.

We accept the payment methods displayed at checkout. Available options may vary depending on your location and order.

Absolutely. If you have questions about a product, sizing, authenticity, condition, shipping, or your order, our team is available to assist you before you purchase.

You can contact our customer service team at hello@emnoir.com or by phone at +44 (0) 333 050 8599.