This Privacy Policy explains how Éminence Luxury Fashion (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, interact with us, create an account, or make a purchase.
Éminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered Company Number: 17106771
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: +44 (0) 333 050 8599
Customer Service: hello@emnoir.com
We aim to respond to customer enquiries within 8 business hours.
Eminence Luxury Products Ltd is the data controller responsible for the personal data described in this Privacy Policy.
Depending on how you interact with our website and services, we may collect the following categories of personal data:
Name
Billing address
Shipping address
Email address
Telephone number
Order details
Purchase history
Payment confirmations
Delivery and transaction information
Payment information is processed securely through our third-party payment providers. We generally do not directly store complete payment card details.
IP address
Browser type and version
Device information
Operating system
Time zone and approximate location
Other technical information generated when you use our website
Pages viewed
Time spent on our website
Products viewed
Website interactions
Navigation and browsing behaviour
Marketing preferences
Communication preferences
Information relating to your interactions with our marketing communications
We may collect personal data through:
Direct interactions, such as when you place an order, contact us, complete a form, subscribe to marketing communications, or create an account
Automated technologies, including cookies, pixels, analytics tools, and similar technologies
Third-party services, including payment providers, delivery partners, ecommerce platforms, analytics providers, and marketing platforms
We may use your personal data to:
Process and fulfil orders
Process payments and refunds
Arrange shipping and delivery
Provide customer support
Manage customer accounts
Prevent fraud and protect our website
Improve our website, products, and services
Analyse website performance and customer behaviour
Send marketing communications where permitted
Comply with legal, regulatory, accounting, and tax obligations
Depending on the circumstances, we process your personal data under one or more lawful bases, including:
Performance of a contract
Legitimate interests
Consent
Compliance with a legal obligation
We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so under applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe link contained within our marketing emails or by contacting us at hello@emnoir.com.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications regarding your orders or account.
We use cookies and similar technologies to operate our website, understand how visitors use it, improve performance, and support advertising and marketing activities.
These may include:
Essential cookies
Functional cookies
Analytics cookies
Advertising and marketing cookies
Third-party technologies used on our website may include services provided by platforms such as Meta, Google, Klaviyo, Shopify, and other service providers.
Where required by applicable law, non-essential cookies and tracking technologies will only be used after obtaining the appropriate consent.
Please refer to our Cookie Policy or cookie preference controls for additional information.
We may share personal data with trusted third parties where necessary to operate our business and provide our services.
These may include:
Payment processors
Ecommerce and website service providers
Shipping and logistics providers
Analytics providers
Marketing and advertising platforms
Customer communication providers
Professional advisers
Fraud prevention and security providers
Government authorities or regulators where legally required
We do not sell your personal data in the ordinary meaning of selling personal information for monetary consideration.
Third parties are permitted to process personal data only for appropriate purposes and subject to applicable data protection requirements.
Some of our service providers may process or store personal data outside the United Kingdom.
Where personal data is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by applicable data protection law.
These safeguards may include recognised adequacy regulations, approved contractual protections, or other lawful transfer mechanisms.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, regulatory, fraud prevention, and reporting requirements.
The appropriate retention period may vary depending on the type of information and the purpose for which it is processed.
Depending on your circumstances and applicable law, you may have rights relating to your personal data, including the right to:
Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request transfer of your personal data
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection authority
These rights may be subject to certain legal conditions and exceptions.
If you wish to exercise your rights, please contact us at hello@emnoir.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority responsible for data protection.
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or misuse.
While we take reasonable measures to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
We may update this Privacy Policy periodically to reflect changes to our business, services, technologies, legal requirements, or data protection practices.
When appropriate, we will update the policy displayed on our website and indicate the latest effective or updated date.
If you have questions about this Privacy Policy, how we process your personal data, or wish to exercise your data protection rights, please contact us:
Éminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered Company Number: 17106771
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: +44 (0) 333 050 8599
Customer Service: hello@emnoir.com
We aim to respond to enquiries within 8 business hours.
Eminence Luxury Products Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.
ICO Reference Number: 00013681300
ICO Contact Security Number: CSN8035739
You can verify our registration and find further information about your data protection rights through the Information Commissioner’s Office.
