Effective Date: 28 March 2026
At Éminence Luxury Fashion, we are committed to providing authentic luxury products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
You may request a return within 14 days of receiving your order.
To exercise your right to return, you must contact us within 14 days of the delivery date. Return requests made after this period may not be accepted unless otherwise required by applicable law.
To be eligible for a return, your item must:
Be in the same condition as received
Be unworn, unused, and free from signs of wear
Have all original tags attached
Be returned in its original packaging
Include all accessories supplied with the item, including dust bags, authenticity cards, protective packaging, and original boxes where applicable
Include proof of purchase, such as a receipt or order confirmation
All returned items are carefully inspected upon arrival. We reserve the right to refuse a return or make an appropriate deduction from the refund where permitted by applicable law if an item does not meet these conditions.
To request a return, please contact us at:
Email: hello@emnoir.com
Please include:
Your order number
The item(s) you wish to return
The reason for the return, if applicable
Once your request has been received, we will provide you with detailed return instructions and the correct return address.
Please do not send your item back before receiving return instructions from us.
Unless an item is faulty, damaged, incorrectly supplied, or applicable law provides otherwise, customers are responsible for return shipping costs.
We strongly recommend using a fully tracked and appropriately insured courier service. Customers are responsible for ensuring returned goods reach us safely, subject to any rights provided by applicable law.
Original shipping charges are non-refundable except where required by applicable law.
Please inspect your order as soon as possible after delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at hello@emnoir.com.
To help us resolve the issue efficiently, please include:
Your order number
A description of the issue
Clear photographs of the item
Photographs of the original packaging
A photograph of the shipping label
Photographs showing any visible damage
We will assess the issue and work to resolve the matter as quickly as possible.
The 48-hour notification request does not affect any statutory rights you may have in relation to faulty, damaged, or incorrectly supplied goods.
Subject to applicable consumer protection laws, certain products may not be eligible for return, including:
Personalised or custom-made products
Hygiene-sensitive products where a protective seal has been removed
Perishable goods
Hazardous materials
Gift cards
Other products that are legally exempt from cancellation or return rights
If you are unsure whether your item qualifies for return, please contact us before initiating a return.
Nothing in this section limits any mandatory consumer rights available under applicable law.
Our Pre-Owned and Preloved collections consist of carefully authenticated luxury items that are individually photographed and described.
Due to the unique nature of these products, additional return conditions may apply.
Where permitted by applicable law, Pre-Owned and Preloved items may not be eligible for returns or refunds.
Nothing in this policy excludes or limits any mandatory cancellation, return, refund, or consumer rights that apply under the laws governing your purchase.
We encourage customers to carefully review all photographs, descriptions, measurements, and condition reports before placing an order.
We do not currently offer direct exchanges.
If you would like a different item, please:
Request a return for your original purchase, where eligible; and
Place a new order separately.
This is generally the fastest way to receive your preferred replacement item.
If your order is subject to European Union consumer protection laws, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.
Any conditions or procedures in this policy apply only to the extent that they do not restrict your mandatory statutory rights.
For international orders:
Customers are generally responsible for return shipping costs unless otherwise required by applicable law
Customs duties, import taxes, and brokerage fees may be non-refundable depending on the relevant authority and applicable law
Éminence Luxury Fashion is not responsible for delays caused by customs authorities
Returned items must meet the applicable return eligibility requirements
Customers are responsible for following any customs requirements applicable to international returns.
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned to us because:
The delivery address was incorrect or incomplete
Delivery was refused
The shipment was unclaimed
The courier was unable to complete delivery due to customer-related circumstances
reasonable shipping, handling, return, customs, or other costs incurred as a direct result may be deducted from the refund where permitted by applicable law.
Once we receive and inspect your returned item, we will notify you of the outcome of your return.
If a refund is approved:
Your refund will be issued to your original payment method within 10 business days
Processing times may vary depending on your bank or payment provider
Please note:
Original shipping charges may be non-refundable unless otherwise required by applicable law
Customs duties and import taxes may be non-refundable depending on the relevant authority and applicable law
Refunds may be reduced where returned goods have diminished in value as a result of handling beyond what is reasonably necessary to inspect them, where permitted by applicable law
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@emnoir.com.
Éminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered Company Number: 17106771
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: +44 (0) 333 050 8599
Customer Service: hello@emnoir.com
We aim to respond to customer enquiries within 8 business hours.
