Effective Date: 10 September 2026
Orders are processed and dispatched on the same or next business day, Monday to Friday, excluding UK public holidays.
Orders placed on weekends or UK public holidays are processed on the next business day.
We offer complimentary express shipping on all orders to destinations we currently serve, with no minimum order value.
Free shipping covers delivery charges. Customs duties, import taxes and other destination charges may apply separately, as explained below.
Orders are generally delivered within 2–7 business days after dispatch. This delivery estimate is additional to the order processing time stated above.
Depending on the destination and order, deliveries may be handled by FedEx, UPS, DHL Express, or another suitable delivery partner.
Delivery times are estimates and are not guaranteed. They may be affected by courier delays, customs clearance, public holidays, severe weather, peak shopping periods or international transportation disruptions.
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number or tracking information.
You can use this information to follow your shipment through the relevant courier. Please allow some time for tracking updates to appear after you receive your dispatch confirmation.
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the order total or complimentary shipping.
Customs requirements and charges vary by country. Please check the applicable import requirements for your destination before placing an order.
Customs clearance may also affect delivery times.
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective or incorrect, please contact hello@emnoir.com as soon as possible, preferably within 48 hours of delivery.
Please include your order number, a description of the issue and, where appropriate, photographs of the item and packaging to help us investigate.
The 48-hour notification request does not affect your statutory rights regarding damaged, faulty or incorrectly supplied goods.
If your order has not arrived within the estimated delivery timeframe, contact hello@emnoir.com. We will investigate with the relevant carrier and help resolve the issue.
You may request a return within 14 days of delivery, subject to eligibility and applicable exclusions. For full details about returns, refunds and cancellation rights, please see our Returns & Refund Policy.
Nothing in this Shipping Policy affects your statutory consumer rights.
For questions about shipping, delivery or your order, please contact us:
Éminence Luxury Fashion is the trading name of Eminence Luxury Products Ltd.
Registered Company Number: 17106771
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: +44 (0) 333 050 8599
Customer Service: hello@emnoir.com
Client Services Hours: Monday–Friday, 09:00–17:00 UK time, excluding UK public holidays.
We aim to respond to customer enquiries within 8 business hours.
